Years of experience: 6

Database CoordinatorData Entry SpecialistData EntryClient Relations SpecialistCustomer Success ManagerCustomer Service

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Lora's Career Path
Customer Success EngineerApr. 2025 -
Present
ProgressCustomer Success Engineer
Sofia, Sofia City, BulgariaEmpowering organizations across EMEA to get real value out of ShareFile by bridging the gap between technical capability and everyday business impact. I help customers not just implement the product, but truly integrate it into their workflows for secure collaboration, compliance, and growth. • Drive strategic onboarding, adoption, and retention initiatives for customers across the UK&I, Nord...
Technical Solutions ManagerAug. 2023 -
Apr. 2025
SurveyMonkey Technical Solutions Manager
Dublin, County Dublin, Ireland• Led seamless transitions from GetFeedback tool to SurveyMonkey Enterprise, conducted product demos and managed Salesforce integration. Consistently earned a perfect 5 CSAT score, reflecting exceptional client satisfaction. • Expert in Single-sign on setup, API integration, and custom solutions. • Facilitated monthly stand-up meetings and collaborated closely with CSMs and AEs to align on st...
Technical Solutions ManagerAug. 2023 -
Apr. 2025
SurveyMonkeyTechnical Solutions Manager
Dublin, County Dublin, Ireland• Led seamless transitions from GetFeedback tool to SurveyMonkey Enterprise, conducted product demos and managed Salesforce integration. Consistently earned a perfect 5 CSAT score, reflecting exceptional client satisfaction. • Expert in Single-sign on setup, API integration, and custom solutions. • Facilitated monthly stand-up meetings and collaborated closely with CSMs and AEs to align on st...

Lora's Posts

  • 0

    How I can help you

    I streamline SaaS onboarding, support, and integration, optimizing customer success. My expertise spans onboarding programs, product setup, technical support, documentation creation, and security reviews. Seeking flexible, remote roles with impactful, strategic work.

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    People I am looking for

    Looking for: - SaaS companies scaling technical workflows - Startups needing part-time support - Companies launching new tools - Remote-first tech, education, HR sectors

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    Experience & Cases

    Achievements: - Telefonica: API survey automation - Zalando: Salesforce email logic - Jane Street: Secure SSO flows - Leicestershire Police: Compliance onboarding - Box: Salesforce field mapping - Falck Norway: Feedback integration - SPAR: Satisfaction automation - Avature: Custom survey flows

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    How to contact

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