Years of experience: 27
Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistCustomer Success ManagerCustomer Service
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Jackie's Career Path
Jan. 2021 -Present
Walmart BusinessAcademy Coach
Fairport, New York, United StatesLeads and manages training and development initiatives by building strong stakeholder relationships, aligning with business objectives, and driving continuous improvement. Ensures effective execution of training programs across multiple Academy locations, including virtual formats, while staying current with operational changes.
Jan. 2018 -Jan. 2021
Walmart BusinessAssistant Manager
Results-driven leader with a proven track record of driving financial performance, achieving sales and profit goals, and maintaining regulatory compliance. Skilled in supervising, mentoring, and evaluating teams to ensure operational excellence and accountability. Experienced in data analysis and corrective action planning to address performance gaps. Strong focus on customer service, communi...
Jan. 2015 -Aug. 2018
AnthemDirector Of Quality Assurance & Performance Enhancement
Indianapolis, Indiana AreaResponsible for developing, coordinating, and implementing quality improvement initiatives within the health plan. Supervised a team focused on monitoring care quality, service appropriateness, continuous improvement, and member satisfaction. Helped establish annual quality goals and implemented a comprehensive Quality Management Program tailored to the population’s needs. Promoted cross-func...