Years of experience: 28

TutorIT📝 Influencer or BloggerCustomer ServiceConsultingCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
John's Career Path
Director of RetailJan. 2025 -
Sep. 2025
Unclaimed BaggageDirector of Retail
Scottsboro, Alabama, United States
Senior ManagerFeb. 2012 -
Jan. 2025
Apple RetailSenior Manager
Huntsville, Alabama AreaSenior Manager Apple Retail Implemented and led the Genius Bar Express Program, a customer success initiative aimed at improving phone support efficiency and driving same store sales. Program achieved a 40% reduction in walk-in wait time from 20 minutes to 12 minutes. Successfully converted older iPhones into sales of newer models utilizing trade in and carrier offers, resulting in a consiste...
Area DirectorMay. 2009 -
Aug. 2011
Captain D'sArea Director
Greater Nashville Area, TNManaged a team of 13 Restaurant General Managers across a territory consisting of Northern Tennessee and Southern Kentucky, overseeing quarterly revenue goals, performance management, and leadership development initiatives. Responsible for $20 million in annual revenue, with a focus on driving same-store sales, new product introductions, and more efficient workflows and processes which helped...

John's Posts

  • 0

    About myself

    With 13 years in technology leadership, I've excelled in B2B/B2C sales and tech support. Implemented initiatives at Apple and Unclaimed Baggage, enhancing customer experiences and boosting NPS by 18-21%. Known as a trusted leader and mentor, I thrive in team-driven environments.

  • 0

    Job Description

    Seeking a remote, full-time role in Customer Success leadership or CX Operations at a mid-size SaaS/AI firm. My strengths include building scalable CS programs, enhancing metrics, and coaching teams. I value a people-first culture, aiming to deliver tangible outcomes through cross-functional collaboration.

  • 0

    How to contact

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