I solve customer success and technical support problems—fast. I’ve led teams serving 35k+ customers/year, launched programs that boosted NPS, and built repeatable processes that cut resolution times. I can:
• Stand up or optimize help desks and SLAs
• Build CS playbooks, health dashboards, and churn-reduction workflows
• Handle escalations, QA tickets, and write KB articles
Stack: Salesforce, Zendesk, Freshdesk, JIRA, SAP, Tableau. Certifications include Google PM and Vanta SOC 2 training. Available hourly or project-based; nights/weekends welcome.More...