Years of experience: 21
Data EntryCopywritingAssistantCustomer Service
Trust Score
Highly reliable; strong professional involvement.
Nikki's Career Path
Oct. 2019 -Aug. 2024
Oh PollyCustomer Service Specialist
Liverpool, England, United Kingdom- this role involved interacting with Oh Polly customers via email, live chat and social media, solving a wide spectrum of issues ranging from lost orders to missing and damaged items, as well as queries regarding returns and online discount codes.
- I demonstrated exemplary and efficient levels of customer service, most often dealing with Oh Polly’s Platinum (most frequent) level customers v...
Sep. 2012 -Jul. 2017
EurostarSocial Media Advisor (Customer Care)
Ashford, Kent- my core role involved answering and interacting with customers, whether they had posted specific travel or ticket queries, or just wanted to share their excitement. Our mission was helping to make someone's journey that bit special/easier, so I was often in close contact with other departments located in different destinations across the company in order to make this happen. - when dealing ...
May. 2000 -Aug. 2012
EurostarCustomer Care Advisor (Phones)
Ashford, Kent- I started as a sales advisor answering queries and making train bookings by phone but within 3 years I had progressed to senior level, meaning I had a hand in coaching new starters and was temporarily looking after teams on occasions. - my main duties were booking train tickets, hotels, car hire and attraction tickets by phone. I exceeded KPI targets for ticket and hotel conversion month on...