Customer Service Specialist and Data Entry Specialist
Verified
From the start of my career, I’ve always been passionate about creating experiences that leave customers feeling valued, supported, and heard. I've been in roles where I've guided unsure online shoppers through their purchase journey and also helped stressed train travellers seamlessly change their plans at the last minute. I thrive on being the reliable, approachable point of contact who makes a customer's day easier.
In my most recent role, my dedication to consistency and care earned me monthly customer satisfaction scores of 5/5 without exception. I was also proud to be part of a team effort that raised the company’s Trustpilot score from 3.9 to 4.5, proving that small, genuine moments of service can make a big impact on a brand's reputation.
Along the way, I’ve become confident using systems that power modern customer service such as Zendesk, Salesforce, Hootsuite, and Sprinklr, and also vast experience with Shopify. I also have conversational level French as an added strength for supporting diverse customers.
What truly drives me is the human side of service - I listen closely, solve problems with empathy, and build trust that lasts beyond a single transaction. Colleagues often describe me as approachable, creative, and detail-oriented. I'm someone who not only supports customers but uplifts the team around them.More...