Years of experience: 11

Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeCustomer ServiceHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Melinda's Career Path
Regional Customer Success ManagerSep. 2021 -
Present
Cengage GroupRegional Customer Success Manager
Independence, Kentucky, United StatesStrategically focusing on given Cengage Unlimited Institutional contracts to provide implementation and ongoing training support of education technology materials. Simultaneously, my role is to partner with District Managers and Customer Success Managers to strategize, offer technology knowledge, and grow skills of the District teams to meet ongoing goals. The goal is to integrate this into o...
Customer Success ManagerMar. 2017 -
Present
Cengage LearningCustomer Success Manager
Independence, KYI will provide consultation to instructors and LMS Administrators in order to deliver the best digital solution, provide training and support, and deliver usage data to ensure quality outcomes. Personally, growing with education to me means fostering a mindset that no day, course, or student will ever be the exact same experience. Embracing that partnership with each unique need to support, a...
Inside Learning ConsultantMay. 2015 -
Present
Cengage LearningInside Learning Consultant
Independence, KYConsulting with Higher Education Institutions to obtain the materials needed to better educate students. Implementing a passion for the future education of current and future students as they evolve over time. Maintain excellent customer relations with current and potential customers. Monitor my goals to be in line with those goals of the company to be successful. I hold an amazing position a...

Melinda's Posts

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    How I can help you

    • Drive digital adoption, ensuring client success. • Collaborate on pre-sales, showcase digital product value. • Customize solutions; lead onboarding and engagement. • Achieve sales growth, strategic insights via CRM. • Mentor and develop leadership, diversity initiatives.

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    People I am looking for

    • Partner with over 200 higher education institutions. • Collaborate with faculty, chairs, assistants, and deans. • Foster academic growth and digital integration.

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    Experience & Cases

    • Managed contracts ranging from $20K to $150K. • Conducted webinars; tracked interactions in CRM. • Seeking part-time customer service/data entry roles.

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    How to contact

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