Years of experience: 14

Data Entry SpecialistCustomer Success ManagerHelp Desk SupportCommunity ManagerCRM managerChat Support

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Ridha's Career Path
Panelist Engagement ManagerMay. 2023 -
Present
WorldpanelPanelist Engagement Manager
Jakarta, IndonesiaTogether with the team: • Provide and update panelist data for cross-functional teams, including Client Service, Project Management, Master File, Field Team, and System and Device Team. • Enhance success and engagement rates for Panelist Care (Customer Care) through various channels, such as phone, WhatsApp API, email, website, and In-app notification. • Develop and manage point and gift rewa...
Digital Engagement ManagerJan. 2022 -
May. 2023
MapanDigital Engagement Manager
Jakarta, Indonesia- Deliver up to 500 MCOU/month with community partnership and ads project. - Increase tiktok followers to 100k. - Increase engagement rate up to 2%/year. - Delivered 40k engagements permonth on social media using members that became buzzer.
Community Manager - Tangerang AreaApr. 2021 -
Dec. 2021
Mapan - PT RumaCommunity Manager - Tangerang Area
Tangerang, Banten, Indonesia- Hit target sales of member in Tangerang area every month - Manage community engagement through socmed channel - Held offline and online event in Tangerang area

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