Years of experience: 7

ProofreaderCopywriterTyping SpecialistData EntryCopywritingTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Wanja's Career Path
Product Support Specialist (Oracle)Dec. 2024 -
Present
PesapalProduct Support Specialist (Oracle)
Nairobi County, Kenya- Deliver expert technical support to resolve complex issues with Oracle products. - Optimize product performance through configuration guidance and best practices. - Escalate advanced problems to senior or development teams with comprehensive details. - Collaborate cross-functionally to enhance customer satisfaction and product efficiency.
Customer Service AgentFeb. 2024 -
Present
PesapalCustomer Service Agent
Kenya
Customer Service RepresentativeFeb. 2024 -
Nov. 2024
PesapalCustomer Service Representative
Kenya- Handling Customer Inquiries – Responding to customer queries via phone, email, or chat. - Issue Resolution – Addressing complaints, troubleshooting problems, and providing solutions. - Processing Requests – Assisting with orders, refunds, account updates, and service changes. - Providing Product/Service Information – Educating customers on features, policies, and usage. - Recording Customer...