Results-driven professional with a strong academic foundation in Food Science and Technology and hands-on experience in customer experience, product support, and systems operations within the fintech and hospitality technology space.
Currently serving as a Product Support Officer supporting Oracle Opera PMS, with proven ability to analyze processes, manage system-based operations, and ensure accuracy in transaction handling and reporting.
Demonstrates strong analytical and problem-solving skills, with experience in handling transaction audits, reconciliations, and compliance-related processes — skills directly applicable to regulatory and quality assurance roles within the agribusiness sector.
Passionate about transitioning into agricultural compliance and food safety, with a keen interest in ensuring adherence to industry standards, quality control, and regulatory frameworks in food production and processing.
Combines technical system expertise with a solid understanding of food science principles to support data-driven decision-making, compliance monitoring, and continuous improvement in agro-processing environments.More...
Caroline Mwangi
VIP merchant account manager@Pesapal
Verified
VIP Account Management
An accomplished and dynamic professional with over a decade of diverse experience under my belt. I have a strong background in customer & merchant relationship management, sales, account management, and business development. With extensive experience across multiple sectors including banking, e-commerce, hospitality, and fintech. I have successfully managed high-value client portfolios, developed and implemented relationship management strategies, and driven customer retention and satisfaction. My expertise lies in leading teams, optimizing operational efficiency, and leveraging data-driven insights to deliver exceptional service. I am a strong communicator and strategic thinker, I have consistently exceeded performance targets by building lasting relationships, resolving complex issues, and introducing innovative solutions that align with client needs and business objectives. I am dedicated to delivering outstanding results and contributing to the long-term success of the organizations I work with.
My Core Specialties:
🔸VIP Client Relationship Management
🔸Sales & Business Development
🔸Account Management & Retention
🔸Team Leadership & Performance Management
🔸Customer Experience Strategy
🔸Problem Resolution & Escalation Management
🔸Data Analysis & Performance Metrics
🔸Process Optimization & Continuous Improvement
🔸Marketing & Product Promotion
🔸Cross-Functional CollaborationMore...