Years of experience: 14

Typing SpecialistData Entry SpecialistData EntryCustomer Retention SpecialistCustomer Care SpecialistLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Imran's Career Path
Director of Learning and DevelopmentJun. 2023 -
Present
SutherlandDirector of Learning and Development
Kingston, JamaicaDirector - Knowledge Management | Banking | FinTech | Learning and Development | Retail | Telecom | Hospitality | Entertainment
Training ManagerJul. 2021 -
Jun. 2023
[24]7.aiTraining Manager
Bengaluru, Karnataka, India
Assistant ManagerApr. 2019 -
Jun. 2021
[24]7.aiAssistant Manager
Bengaluru Area, India

Imran's Posts

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    How I can help you

    • Solve customer service and BPO challenges • 15+ years experience across banking, telecom, travel, retail, and hospitality

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    People I am looking for

    • Open to all business sectors • Welcoming diverse customer needs

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    Experience & Cases

    • Reduced attrition: 21% to 12% • Boosted CSat: 89% to 96% • Cut certification time: 40 to 16 days • Clients: AT&T, Klarna, Hilton, Capital One, Fiserv, TD Bank

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    How to contact

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