Years of experience: 12
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Cassandra's Career Path
Jan. 2024 -Present
Central BankOrganizational Change Manager
United States- Spearheading the organizational change strategy for the Central Bank’s transition from legacy mainframe systems to a modern, digital banking platform. - Leading stakeholder engagement and communication plans to ensure alignment, transparency, and support across departments and executive leadership. - Developing and executing comprehensive change impact assessments, readiness evaluations, an...
Oct. 2022 -Jan. 2024
BMC SoftwareSenior Technical Manager
St. Louis, MOo The SaaS Operations Communications team leads the following tasks associated with support for SaaS customers: ▪ Scheduled event communications support: Team communicates via email notification to inform customers of service status during a change or service update. ▪ Unplanned or emergency event communications support: The team is paged via xMatters to join technical support calls with SMEs...
Oct. 2017 -Oct. 2022
MastercardDirector, BizOps
St. Louis, MODeveloped a 10 person global Service Event Communications team to provide customer communications support during impacting incidents. • In order to improve communications team user experience/stakeholder satisfaction, launched the rollout of Everbridge (impact communications tool) to over 30,000 internal Mastercard employees. This initiative included the following: o Template design: collabor...