Years of experience: 24
Data EntryComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistClient Relations Specialist
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Amy's Career Path
Mar. 2025 -Jun. 2025
GainsightStrategic Engagement Manager
RemoteAs a Strategic Engagement Manager on the Professional Services team, I lead enterprise software implementations from kickoff to completion. I serve as the primary client contact, driving strategic alignment, project execution, and executive engagement. I manage scope, timelines, resources, and risk while ensuring strong communication and partnership at every level.
Jul. 2024 -Jan. 2025
LearnshipCustomer Success Team Lead-Americas
GlobalConcurrent with my Gainsight Product Owner Role, I also manage and mentor a team of Customer Success Managers across Latin America, focusing on client retention, contract expansion, and satisfaction. I drive the creation of data-driven ROI stories and guide my team in leveraging AI tools to boost productivity. I also manage a portfolio of high-value U.S. accounts across industries such as gov...
Jun. 2022 -Jan. 2025
LearnshipGainsight Product Owner
Responsible for working across internal teams to determine the priorities for the Gainsight tool. Gather and document requirements and verify use cases. Manage product road map and individual projects. Work closely with the Gainsight administrator on strategy for delivery, testing, and maintaining projects. Quantify and communicate the value Gainsight is bringing to the organization.