Years of experience: 15

Data Entry SpecialistData EntryService Quality ManagerLive ChatChat SupportClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Melissa's Career Path
Director of Customer ServiceOct. 2023 -
Present
VeranoDirector of Customer Service
Sr. Manager of Customer Care ServicesSep. 2019 -
Present
VeranoSr. Manager of Customer Care Services
• Oversee multi-state operational management and business activities of the Customer Care Center. • Responsible for driving the business unit to achieve and surpass goals and objectives, that will maximize output and minimize cost resulting in higher profitability. • Direct and implement SOPs, methods, policies, objectives to advance their region, and ensure continuing operations to increase ...
Associate Manager of New Student AdvisingAug. 2010 -
Sep. 2019
Ultimate Medical AcademyAssociate Manager of New Student Advising

Melissa's Posts

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    How I can help you

    I'll share tips on solving quality issues, tackling staffing challenges related to morale or performance, and identifying key areas to focus your training efforts for lasting impact.

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    People I am looking for

    Whether you're a small business, start-up, or large company — I can help. If this sounds like you, let’s set up a call! Know someone who could use the support? Send them my way!

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    Experience & Cases

    I bring 14 years of call center experience, including 4 years in acquisitions and 6 years working with a start-up environment. I've built my expertise through roles at UMA, Verano, MÜV, and Cirkul.

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    How to contact

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