As a bilingual Senior Customer Success and Experience Manager with over a decade of experience in SaaS, customer experience, and IT solutions, I help enterprise clients maximize the value of their technology investments through strategic guidance, technical onboarding, and proactive relationship management.
My background spans industries and regions, with proven success managing global accounts, driving product adoption, and reducing churn. I specialize in Identity Access Management (IAM), video platform integration, and partner enablement programs. At Brightcove, I led initiatives that reduced churn by 15% and generated 30% growth in upsell revenue across Platinum Plus clients.
Fluent in English and Spanish, I thrive in cross-functional environments and collaborate closely with Sales, Product, and Engineering teams to improve customer health, retention, and long-term satisfaction.
I’m passionate about helping customers succeed—and about being part of innovative SaaS companies where I can make an impact at scale.More...
Ash Ahumada
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Gerardo Arrezola Bobadilla
Senior Customer Experience Manager@Brightcove
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Jazmin Fuentes
Support Engineer@Atlassian
Verified
Jazmin Fuentes is a Support Engineer at Atlassian, where she leverages her expertise in software troubleshooting and customer service to enhance user experience. With over ten years in the tech industry, she is passionate about solving complex technical challenges and fostering effective communication with clients. Jazmin holds a degree in Computer Engineering from ITESO University in Mexico. In her free time, she enjoys traveling, hiking, and exploring new culinary experiences.More...
Erica Crossen Venuto
Chief Experience Officer@Watching That
Verified
Experienced executive specializing in customer experience, account management, and software implementation, with leadership roles at Watching That, Brightcove, and EverTrue. Over 15 years of expertise in driving global customer success and AI-driven solutions.More...
Denise Grimley
Chief Customer Officer
Verified
A dynamic and results-oriented global Customer Experience Executive with a versatile, analytical approach and an unwavering commitment to success. Extensive experience in leading all aspects of customer experience – successfully directed global teams and managed a diverse clientele, spanning multi-million dollar conglomerates to small businesses, demonstrating adaptability across diverse client profiles. Proven ability to transform traditional Customer Experience (CX) functions into profit-generating centers, driving long-term sustainability and revenue growth. Proficient in leading cross-functional initiatives to execute strategic priorities, consistently achieving organizational objectives and fostering business success. Deeply committed to leveraging metrics to optimize team performance and enhance customer satisfaction, and skilled in building and nurturing high-performing teams, particularly in environments characterized by rapid growth, change, or risk. I deliver exceptional results through collaborative innovation and strategic vision.More...