Years of experience: 12
Sales ManagerBusiness Development ManagerITSales & BizDevEngineerCustomer Service
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Carlos's Career Path
Oct. 2022 -Present
DarktraceCustomer Success Manager
MéxicoResponsible for: • Becoming a trusted advisor for our customers • Securing renewals for existing customers as well as upsells, account expansion, PoC's • Maximizing added value for each and every customer through best practices, training, technology familiarization and optimization. • Ensuring every customer's Journey takes place in a tailored manner through EBRs, recurrent follow up & check ...
Dec. 2016 -Oct. 2022
CiscoHigh Touch Operations Manager
Ciudad de México, MéxicoResponsible for: • Acting as Team Leader to mentor, coordinate and motivate my team and resources towards monthly/quarterly goals by leading key projects and initiatives • Providing a single point of contact for Post-Sales Support (Reactive & Proactive) issues, expedited SR resolution, analysis of operational data and recommendations such as get well plans and gap analysis to prevent them fro...
Feb. 2014 -Nov. 2016
CiscoAsset Manager
Ciudad de México, MéxicoResponsible for: • Managing customers assets and resources towards their own goals by being flexible and adaptable. • Exceeding customer needs by identifying their concerns and plans regarding their own network, database and contracts • Keeping up to date and in good condition assigned databases.