Years of experience: 4

Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterOutbound Sales Specialist

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Juan's Career Path
AML AnalystApr. 2025 -
Present
ScotiabankAML Analyst
Colombia, BogotáIn my current role as an AML Analyst, I manage end-to-end client offboarding processes for high-risk customers, ensuring that service level agreements are consistently met. My responsibilities include conducting Enhanced Due Diligence (EDD), performing Name Screening and Media Search investigations, and preparing supporting documentation for audits and senior management. I also collaborate wi...
Funding officerFeb. 2024 -
Apr. 2025
ScotiabankFunding officer
Colombia, BogotáAs a Funding Officer, I was responsible for managing customer inquiries and requests with a client-first approach. I verified and processed client information, resolved escalations, and coordinated across departments to provide tailored solutions. In this role, I built strong problem-solving and communication skills, consistently meeting performance metrics related to case handling efficiency...
Customer service repSep. 2023 -
Feb. 2024
IntouchCXCustomer service rep
Colombia, BogotáAt IntouchCX, I supported international clients through chat-based communication, often handling multiple interactions simultaneously. I ensured fast and professional responses, consistently meeting resolution metrics while maintaining quality and empathy. Beyond my core role, I contributed as a Trainer and Subject Matter Expert (SME), supporting colleagues and enhancing team performance to a...

Juan's Posts

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    How I can help you

    I streamline business operations by managing administrative tasks like email and calendar organization, CRM updates, and report preparation. I enhance client support and sales outreach, and provide data support through reporting and dashboards, improving process efficiency.

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    People I am looking for

    Ideal clients are forward-thinking companies valuing efficiency and data-driven decisions. I seek to collaborate with small to mid-sized businesses, startups, or international teams in need of administrative, communication, or data support, especially in finance, e-commerce, or tech sectors.

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    Experience & Cases

    - Managed client offboarding & due diligence at Scotiabank. - Delivered bilingual support for HBO Max & Amazon. - Ensured customer satisfaction at Uber Eats. - Enhanced operations and compliance processes. - Supported high-volume service demands effectively.

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    How to contact

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