Years of experience: 6
EducationResearcherCommunication Designer🐦 DesignCustomer ResearcherConsulting
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Exceptionally trusted; proven professional excellence.
Alexis's Career Path
Feb. 2025 -Present
JET ChargeManagement Consultant
Melbourne, Victoria, AustraliaKey focus: experience design, alpha feedback, stakeholder-led design 1. Led discovery and design of a new hardware decommissioning feature, starting with stakeholder interviews and journey mapping current pain points. 2. Created an improved process and translated it into Product Requirement Documents and wireframes. 3. Ran alpha feedback loops with a pilot group of electricians, capturing ins...
May. 2023 -Apr. 2025
JET ChargeCustomer Experience Specialist + Research Lead
Melbourne, Victoria, AustraliaPartner Store GTM + Feature Expansion 1. Drove go-to-market for the JET Charge Partner Store, contributing to the 72M Series C funding round. 2. Increased active customer rates from 0% to 15% through: - Customer behavior analysis using Clarity - Email nurture journeys - New features like call to order and dispatch timelines (designed in collaboration with engineering + CX). 3. Redesigned phon...
Apr. 2021 -Aug. 2023
twimbitCX Research Analyst
A practitioner in the customer experience pillar. My responsibilities include: 1. Lead and perform end to end project management and client correspondence 2. Participated in CX projects in the contact centre, telco, government and BFSI space 2. Develop and write insights in the CX field. Includes: - Yearly CX trends - Measuring CX success - Technology that enable physical and digital CX exper...