Hi there! I am a customer researcher and experience designer with strong product management skills, passionate about creating solutions grounded in real customer needs.
My skills include:
- conducting in-depth qualitative research
- journey-mapping critical customer experiences
- translating insights into strategies that shaped both service design and product direction.
I have experience ranging from:
- designing customer support experiences from the ground up
- leading alpha feedback groups that informed new product features,
- delivering actionable insights that influenced go-to-market strategies contributing to real-world outcomes.
I excel at collaborating across product, engineering, and business teams, and have built a reputation for stakeholder wrangling—bringing diverse voices together to drive alignment and execution.More...