Years of experience: 27
Customer Care SpecialistLive ChatChat SupportCase ManagerHelp Desk SupportCustomer Support Representative
Trust Score
Exceptionally trusted; proven professional excellence.
Claudia's Career Path
Oct. 2024 -Aug. 2025
QADVP - Customer Assurance Program
Cary, NCRetained high-risk, high-revenue accounts through direct negotiation and senior-level collaboration. Added structure and repeatable processes to a developing Customer Success organization. Partnered across functions to improve onboarding and adoption, helping customers realize value earlier. Made customer health and risks visible to leadership, enabling faster, better decisions. Coached teams...
Jan. 2022 -Sep. 2024
Ping IdentitySr. Strategic Customer Success Outcome Manager
RemoteManaged enterprise customer portfolios across finance, insurance, software, and retail, focusing on retention, risk prevention, and long-term value. Built and executed success plans aligned to customer objectives, strengthening adoption, lifetime value, and net retention. Identified growth opportunities through customer engagement insights and executive alignment. Engaged regularly with custo...
Dec. 2021 -Aug. 2025
LIFETIME FITNESSYoga Teacher
Apex, North Carolina, United StatesInstructed diverse yoga formats (Hatha, Flow, Ashtanga, Yin) by tailoring sequences to varying skill levels, fostering inclusive experiences, and building strong student relationships while integrating yoga philosophy and current trends.