Years of experience: 34

Business AnalystCustomer ServiceChief Customer Officer (CCO)Executive CoachITC-level Executive

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Joanna's Career Path
Executive PartnerMay. 2023 -
Jul. 2024
GartnerExecutive Partner
Chief Delivery OfficerOct. 2017 -
Jan. 2019
BlueLine AssociatesChief Delivery Officer
New EnglandAccountable for delivery to our clients of superior process improvement, technology strategy and implementation, and organizational change management services. Servant-leader to high performing consultant teams expert in Lean Management Systems, Process Improvement, Agile/Scrum, PMI, Change Management, Technology Acquisition, Technology Implementation and Service Management.
Senior Managing DirectorJan. 2017 -
Oct. 2017
BlueLine AssociatesSenior Managing Director
United StatesI will be leveraging my experiences in the C-suite to help individuals and organizations answer difficult questions and solve challenging problems associated with the ever-accelerating opportunities and changes enabled by technology.

Joanna's Posts

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    How I can help you

    Solving key business challenges through process improvement, technology assessment, selection, and addressing leadership hurdles. Focused on data-driven insights and customer feedback for effective solutions.

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    People I am looking for

    Seeking clients in diverse sectors: - Insurance - Healthcare - Higher Education - K-12 Education - Finance - Technology - Entertainment

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    Experience & Cases

    Achievements include: - Launching new technologies - Boosting customer satisfaction - Cutting operational costs - Reviving projects - Mergers & acquisitions - Leadership coaching Worked with teams aiming for constructive collaboration.

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    How to contact

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