Years of experience: 15

InfluencerStartup FounderExecutive Coach📝 Influencer or BloggerCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lubna's Career Path
Founder and ConsultantJan. 2025 -
Present
The Conscious ExperienceFounder and Consultant
Abu Dhabi Emirate, United Arab EmiratesI partner with CX-driven businesses in hospitality, real estate, and retail to embed human-centered strategies that turn every customer and employee interaction into a brand moment. Signature Deliverables: ✅ Created the ZERO $ Method framework focused on consistent, daily micro-actions across CX/EX. ✅ Developed the Customer code signature training. ✅ Delivered consultations to organizations o...
A .Vice President - Customer Communication & EngagementFeb. 2024 -
Present
ALDARA .Vice President - Customer Communication & Engagement
Abu Dhabi Emirate, United Arab EmiratesDelivered strategic advisory and execution services across digital and direct communication platforms (Live Chat, App, Call Center, WhatsApp, Email), enhancing end-to-end customer journeys for high-profile clients. 🔑 Key Services & Deliverables: ✅ Developed a comprehensive communication mapping framework aligned with full customer lifecycle, enabling automation and personalized messaging. ✅ ...
Head of Customer ExperienceMar. 2023 -
Jan. 2024
BetterhomesHead of Customer Experience
Dubai, United Arab EmiratesEngaged to redefine customer experience strategies across diverse client segments including tenants, landlords, buyers, and sellers. Provided CX consultancy, automation planning, and complaint system design. 🔑 Key Services & Deliverables: ✅ Mapped multi-channel customer journeys, redesigning touchpoints to align with audience expectations. ✅ Rolled out segmentation-based communication framew...

Lubna's Posts

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    How I can help you

    I align culture with customer experience to reduce churn and boost engagement. Utilizing CX/EX design, NLP, and emotional intelligence, I craft human-centric services. My approach turns interactions into trust-building moments.

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    People I am looking for

    Ideal clients are those valuing emotional connection over speed. Best suited for hospitality, healthcare, real estate, and education sectors. Seeking brands where experience defines the product.

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    Experience & Cases

    Achievements: - Transformed spaces into emotionally resonant environments. - Launched Connect forums for community building. - Developed training in emotional intelligence, conscious Communication, CX/EX Clients: UAE developers, dental clinics, H & H.

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    How to contact

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