Lubna Khlaifat is AVP of Customer Experience and Design at Developer, where she leads the transformation of services into emotionally resonant, human-centered experiences.
With a foundation in NLP, emotional intelligence, and systems thinking, she reimagines CX/EX as a mirror aligning internal culture with external impact.
Her work has touched sectors from real estate to healthcare, educationalways anchored in empathy, design thinking, and measurable growth.
Beyond metrics, Lubna champions a new standard of service one rooted in connection, intention, and the psychology of experience.
She believes great experiences aren’t delivered
they’re felt.More...