Years of experience: 21

ConsultingCall CenterCustomer Support RepresentativeCustomer ServiceCustomer Success ManagerChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sara's Career Path
Manager, Enterprise Customer Success, WestSep. 2021 -
Jan. 2025
BoxManager, Enterprise Customer Success, West
San Francisco Bay Area
Principal Customer Success ManagerApr. 2019 -
Sep. 2021
BoxPrincipal Customer Success Manager
Delivered exceptional results by tackling highly complex and prominent business challenges, generating innovative ideas and strategies that significantly contributed to the success of Managed Services and the broader Customer Success (CS) organization. - Served as a key thought leader for the CSM function, providing valuable insights and guidance across Customer Success and Go-to-Market (GTM)...
Senior Customer Success Manager, Strategic AccountsNov. 2015 -
Apr. 2019
BoxSenior Customer Success Manager, Strategic Accounts
San Francisco, CA- Recognized as an expert in the field of content management focused on serving our largest and most strategic enterprise customers - Worked as a trusted advisor to solve complex challenges through understanding the customer objectives & pain points - Worked on multi-faceted issues across various topics that required in-depth evaluation of data - Regularly made suggestions for improvements to...

Sara's Posts

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    How I can help you

    Increase retention. Reduce churn. I design and implement health frameworks, risk mitigation plans, and executive engagement programs that drive adoption, protect revenue, and turn at-risk customers into retention wins — and that’s only the beginning.

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    People I am looking for

    Businesses looking to reduce churn and increase revenue through a successful Customer Success function — from hiring their first CSM to developing a repeatable practice. Established organizations looking to refine, iterate, or uplevel an existing Customer Success practice to dri

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    Experience & Cases

    Built Customer Health Framework, cutting churn $10M in year one. Scaled feature adoption to 80K+ users, driving multi-million expansion. Engagement framework that boosted participation & cut prep time 70%. Product adoption initiative to improve health scores & generate pipeline

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    How to contact

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