Years of experience: 8

FinanceEducationInvestor RelationsBanking OperationsTutorFinancial Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nickson's Career Path
Cards, Payments and Chargebacks SpecialistMay. 2022 -
Present
NCBA GroupCards, Payments and Chargebacks Specialist
KenyaResults-driven chargeback specialist with a proven track record of delivering timely, accurate, and customer-focused responses to inquiries, instructions, and disputes. Achieved and maintained a 100% response SLA rate, consistently exceeding customer expectations and leaving them satisfied and valued. Managed the reconciliation and settlement of channel transactions, collaborating with key st...
Asst. Business Relationship OfficerApr. 2017 -
Sep. 2019
Commercial Bank of Africa (CBA Group)Asst. Business Relationship Officer
Nairobi County, KenyaExperienced financial industry leader skilled in team management and cultivating strong customer relationships. Oversaw a team of five tellers and customer experience assistants, conducting spot checks to ensure optimal service quality. Provided proactive customer service across multiple channels, consistently exceeding expectations by delivering accurate and timely resolutions. Implemented s...
Relationship OfficerAug. 2014 -
Jul. 2016
Sidian BankRelationship Officer
MweaA seasoned professional with a proven track record in driving business growth, I specializing in customer service excellence. Through strategic partnerships with financial advisors and adept mobilization of accounts, I generated over 70 million in loans and deposits in Mwea Tebere, showcasing my go-getter attitude and strong sales acumen. My expertise extends to identifying and cultivating ne...

Nickson's Posts

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    About myself

    As a payments expert with 3 years in business development and 4 years in customer relationship management, I've enhanced CSAT & NPS scores. Resolved 95% of escalated issues swiftly and led automation initiatives, saving significant time and costs.

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    Job Description

    Seeking a remote, part-time role as a Customer Relationship Manager or service representative. Eager to manage customer queries efficiently through text and email, leveraging my expertise for exceptional service delivery.

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    How to contact

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