Years of experience: 9

Call CenterC-level ExecutiveSales & BizDevCustomer ServiceConsultingCOO

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Mariah's Career Path
Field Supervisor Retail HealthOct. 2022 -
Present
CVS HealthField Supervisor Retail Health
San Antonio, Texas Metropolitan Area• Lead and managed a team of 60-80 Retail Health Coordinators, providing coaching, performance reviews, and operational guidance. • Conduct evaluations, deliver actionable feedback, and enhance performance. • Manage operational workflows including staff scheduling, attendance tracking, and daily clinic support to ensure seamless execution. • Oversee attendance, training, and tech troubleshoot...
Vice President OperationsDec. 2019 -
Sep. 2022
Backstage ConsultingVice President Operations
San Antonio, Texas Metropolitan Area• Directed end-to-end operations for a concierge healthcare company serving high-profile touring artists and entertainers across the U.S., ensuring seamless service delivery in fast-paced, dynamic environments. • Traveled nationwide with clients to coordinate and deliver on-site medical support at performance venues, prioritizing rapid response, and client satisfaction. • Negotiated contracts...
Dental AssistantOct. 2015 -
Apr. 2019
Advanced Smile CareDental Assistant
San Antonio, Texas Metropolitan Area• Assisted in clinical procedures and trained staff. • Managed purchasing, equipment, and scheduling.

Mariah's Posts

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    How I can help you

    I enhance team motivation and streamline workflows to save time and money. I build high-performing teams, ensuring compliance and impactful communication. My approach guarantees business sustainability and growth, focusing on profits, KPIs, and customer retention.

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    People I am looking for

    - Those wanting to address low motivation and inefficiency - You want to elevate business operations - …To build high-performing teams - You want to ensure compliance and maintain creation of impactful calls - …To maximize profits, KPIs, sustainability, and growth

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    Experience & Cases

    - Healthcare industry focus - Extensive call center experience - Seeking partners in healthcare operations - Interested in efficiency-driven collaborations

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    How to contact

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