Mariah Gardner is a dynamic Call Center Manager at CVS Health, where she leads a team of 50 customer service representatives to deliver exceptional support and enhance customer satisfaction. With over a decade of experience in the healthcare industry, Mariah has developed innovative training programs that have improved call efficiency by 30% and reduced customer wait times significantly. Her passion for technology-driven solutions has led to the successful implementation of an AI-powered system that personalizes customer interactions, further elevating service quality. Mariah holds a Master’s degree in Healthcare Administration and is committed to fostering a collaborative and inclusive work environment. With an undergrad degree in psychology, she brings a different level of communication analytics.More...