Years of experience: 19

Call CenterVoice OverSupport SpecialistCustomer Support RepresentativeCall Center TrainerTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
David's Career Path
Customer Service SpecialistNov. 2018 -
Dec. 2024
Bread FinancialCustomer Service Specialist
Lenexa, Kansas, United StatesCustomer Support: Assisted customers from over two hundred department store credit card programs, including Victoria's Secret and Ulta Beauty, by providing account information, resolving disputes, and processing payments. Assisted customers with recovering from identity theft and steps to enhance protection. Issue Resolution: Addressed payment discrepancies and resolved issues such as misappl...
Personal Banker AssociateNov. 2008 -
Nov. 2018
Commerce BankPersonal Banker Associate
Lenexa, Kansas, United StatesFraud Prevention: Identified suspicious activity involving stolen checks and coordinated with supervisors and law enforcement to apprehend suspects. Enabled swift action that led to the arrest of individuals attempting financial theft. Transactional Support: Processed payments via cash, check, credit card, or debit and issued receipts, bonds, and certified checks. Customer Engagement: Assiste...
Certified Trainer & ServerSep. 2005 -
Nov. 2008
Darden Restaurants (Olive Garden)Certified Trainer & Server
Bloomington, Indiana, United StatesCustomer Experience: Delivered exceptional dining experiences by presenting informed wine pairings and handling complex orders efficiently. Team Training: Trained and mentored new servers to maintain company standards for service and professionalism. Operational Support: Contributed to maintaining a clean and stocked dining environment, ensuring smooth operations. Impact: Increased guest sati...

David's Posts

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    About

    Key Skills & Achievements: - Theater graduate with 15+ years in customer support. - Renowned for having a 'voice for radio.' - Focused on remote or local opportunities in Kansas City.

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    Cases & Experiences

    Experience Highlights: - Enhanced client experience for Victoria's Secret and ULTA credit cards. - Achieved over 85% retention on irate callers.

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    Work Order

    Service Benefits: - Deliver smooth vocal narrations. - Offer script review for clarity and impact. - Provide local technical support and visual recording assistance.

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    How to contact

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    How I can help you

    • Dimensional tolerance & functional testing • Documentation & analysis of results • Continuous improvement initiatives • Identify key parameters & tools • Perform statistical analysis • Resolve potential failure causes

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    People I am looking for

    • Automotive & manufacturing sectors • Companies valuing precision • Interested in statistical process control • Seeking quality improvement

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    Experience & Cases

    • $6.5M business growth at Sika • ISO-9000 manual for DeHoff • 80% reduction in test instructions at Garmin • Standardized processes at Hans Rudolph

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    How to contact

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    About myself

    With over 15 years in Customer Support, I excel in resolving complex financial issues and fraud disputes. Achieved 85%+ retention on challenging calls and played a crucial role in identifying and delaying fraudsters for arrest.

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    Job Description

    Seeking a Customer Support role to deliver exceptional client assistance in a company I trust and admire, leveraging my extensive experience to enhance customer satisfaction and loyalty.

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    How to contact

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