StudyPointConsultant – Partnerships & Business Development
- Spearhead development of strategic B2B partnerships with K–12 districts, private schools, and national organizations to drive lead generation. - Delivered 25+ high-attendance education webinars (200-1,000 attendees) on academic success and college admissions.
- Led $8M educational company focused on providing academic, test prep, and admissions consulting to grades K-college; led sales, operations, service, curriculum, and technology; reported to co-founders. Managed 5 direct and 30 indirect team members, plus 1,000+ active tutors; cultivating a culture of accountability, engagement, and continuous improvement. - Directed a strategic pivot from te...
Feb. 2015 - Nov. 2020
StudyPointNational Director – Customer Success Team
- Promoted to lead sales and service team of 19; grew repeat revenue by 100%, Net Promoter Score from 45% to 71%. - Realigned org chart to work more collaboratively, implementing cross-sell strategies that increased Customer Lifetime Value by 200% annually. - Partnered with technology leader to build team dashboards to monitor satisfaction, upsell opportunities, and sibling/referral pipelines...