Years of experience: 17

Call CenterCustomer Support RepresentativeSupport SpecialistSales & BizDevTranslatorInterpretation Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Audrey's Career Path
Manager Customer Operations, SwitzerlandMar. 2023 -
Present
DexcomManager Customer Operations, Switzerland
Horw, Lucerne, Switzerland
Customer Operations SupervisorAug. 2018 -
Feb. 2023
DexcomCustomer Operations Supervisor
Horw• Ensure monthly & quarterly targets are reached • Coach and mentor inside sales and back office representatives • Manage escalations for all customer related operations • Develop the strategic partnership between customer operations and the organization • Drive process improvements • Initiate, coordinate and enforce operational procedures • Lead special projects in cooperation with external ...
Territory Sales RepresentativeMay. 2017 -
Jul. 2018
DexcomTerritory Sales Representative
Ticino, Switzerland• Responsible for Ticino and attend relevant industry events and conferences to build business • Devise effective territory sales and marketing strategies • Present products and services to prospective customers • Work closely with other territory sales managers • Meet with customers to address concerns and provide solutions

Audrey's Posts

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    How I can help you

    Enhance customer interactions and satisfaction by reviewing and launching targeted campaigns. Proven track record: consistent high ratings and service level above 93%.

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    People I am looking for

    Seeking partnerships with startups and companies prioritizing customer satisfaction. Let's enhance your customer experience together.

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    Experience & Cases

    - Built a recognized customer service team - Expanded client base - Implemented successful campaigns. - Previous clients: Arvato, Dexcom.

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    How to contact

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