Years of experience: 15

Data EntryRegistered NurseMedicalCustomer Success ManagerCOOCEO

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AMY's Career Path
Executive Director (Function as Chief Executive Operations/Product Officer of DSNP)Jan. 2022 -
Present
UnitedHealthcareExecutive Director (Function as Chief Executive Operations/Product Officer of DSNP)
Kentucky, United StatesLead product strategy, growth, and operations for Kentucky's regulated B2B2C service portfolio, managing multi-million dollar P&L and driving end-to-end product lifecycle management. Serve as owner and executive liaison to federal/state agencies, corporate leadership, and cross-functional product teams spanning multiple regulated markets. ♦ Drive 135% customer growth and expand product footpr...
Co-Owner/FounderJan. 2022 -
Present
Norris Lake Front RentalCo-Owner/Founder
Norris Lake TNConceptualize and launch a premium hospitality business, overseeing end-to-end operations from market analysis through customer delivery. Manage property acquisition, service design, operational execution, and customer satisfaction for a unique B2C experience. ♦ Develop comprehensive product strategy from concept to market launch, including competitive positioning and feature differentiation ...
Managing DirectorJan. 2021 -
Dec. 2022
AdvantasureManaging Director
United StatesDirect end-to-end BPaaS product operations across regulated service programs with $20M budget oversight. Manage distributed product teams while driving SaaS platform excellence, growth strategy, and client success in complex B2B2C environments. ♦ Enhance client satisfaction and product performance by embedding SLA-based accountability and continuous improvement into operations ♦ Strengthen pr...

AMY's Posts

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    How I can help you

    Tackling complex organizatonal challenges involves reviewing contract requirements, analyzing KPIs, and evaluating performance data. By engaging with teams and identifying gaps, I ensure strategic alignment and operational efficiency in highly regulated markets.

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    People I am looking for

    Seeking collaborations with established and start up health plans, B2Bs, innovative health systems and independent providers.

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    Experience & Cases

    Addressed gaps in CMS Stars and NPS, improved care, met financial targets, grew plans to 1st in market share. Resolved contract risks, engaged with regulatory partners, and enhanced client relations. Developed SOPs, reduced turnover, and optimized overall operations.

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    How to contact

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