Years of experience: 13
Customer Care SpecialistLive ChatChat SupportCase ManagerHelp Desk SupportCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Savio Christopher's Career Path
Mar. 2024 -Present
TwilioTechnical Lead 3
India-Lead the technical direction for Email API and Marketing Campaign integrations, collaborating with TSE, SE, and R&D engineering teams. -Technical Escalation Expertise: Address complex customer issues as the primary technical expert, addressing escalations and providing real-time support. -Improved Customer Experience: Establish a unified escalation process, partner with SE for product improv...
Jun. 2023 -Apr. 2024
TwilioTechnical Support Engineer 3, Email APIs
Bengaluru, Karnataka, India• Troubleshooting Email Delivery protocols and Marketing Services alongside APIs • Debugging Webhooks, HTML5, CSS and JS issues • Working with Zendesk, JIRA, Confluence • Skilled on SQL (Snowflake), Splunk
Jul. 2021 -Jun. 2023
TwilioTechnical Support Engineer 2, Email APIs
Bengaluru, Karnataka, IndiaExperience with communicating and addressing complex technical issues to both technical and non-technical audiences. • Supporting Email (or similar) REST API’s