Years of experience: 10

ITUX/UI DesignerGraphic Designer🐦 DesignHelp Desk SupportEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ryan's Career Path
Technical SupportJun. 2022 -
Present
Lumen TechnologiesTechnical Support
United States• Take inbound calls for technical support for POTS, DSL and Fiber internet, and Fiber Phone service. • Includes wifi connectivity, intermittent problems, slow connectivity, sync, and no power problems, POTs problems are no dial tone, noise on the line, can’t be called, and can’t call out. • Add new modems to accounts, give credit, check line statistics. • Connect multiple devices: desktop an...
Technical Support SpecialistDec. 2021 -
Jun. 2022
Velocitiymsc.comTechnical Support Specialist
remote• Take inbound calls for technical support for wifi at hotels. Includes wifi connectivity, intermittent problems, AP reboots, too many devices, and manually adding devices to the network. • Connected devices: laptop and desktop computers (Windows, Mac, and Chromebooks) as well as Android and iPhones and Gaming Consoles. • Help both guests and hotel staff. Daily Microsoft Teams, Outlook.com an...
Technical SupportMay. 2021 -
Dec. 2021
VXI Global SolutionsTechnical Support
United States• Take inbound calls for technical support for LG Refrigerators. • Troubleshoot icemaker, cooling, frost, and clogged line issues. • Daily Zoom usage. • Resigned to take a higher paying and lower cost of benefits position with Velocitymsc.com. Gave 30 day notice.

Ryan's Posts

  • 0

    About myself

    With over two decades of experience, I excel in Windows 11 and Office 365. Holding three AS Degrees, I possess strong typing skills, effective communication, and a passion for technology. My call center expertise and awards showcase my commitment to helping others.

  • 0

    Job Description

    Seeking a part-time, remote tech role that aligns with my current schedule. I'm open to training opportunities and prefer roles with artistic elements, leveraging cutting-edge technology. Flexibility in timing is essential to balance my existing commitments.

  • 0

    How to contact

No responses yet
0