Years of experience: 16
Typing SpecialistLanguage SpecialistClient Relations SpecialistSupport SpecialistData EntryCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Jasmina's Career Path
Jan. 2025 -Present
Transcom Worldwide d.o.o.Telefonski operater
●Resolved customer inquiries and complaints via phone, email, and chat, maintaining a 95% satisfaction rate per case resolution guidelines
●Logged call, customer, and activity data into CRM systems to ensure accurate documentation and support lead qualification
●Provided technical support and guided users through procedures, reducing repeat cases by about 10% through clear issue resolution
●C...
Jan. 2024 -Jun. 2024
Ocean Call GroupTelefonski operater
●Received and routed incoming calls to appropriate departments, ensuring timely client support and follow-up
●Provided product and service information via phone and email, resolving customer inquiries per resolution guidelines
●Scheduled internal and client meetings, maintained detailed call logs, and coordinated with partners to resolve escalated issues
●Prepared weekly reports on call volum...
Jul. 2022 -Jan. 2023
Hotel Meeting PointHost/esa
●Welcomed guests and managed inquiries, ensuring a positive experience and high satisfaction levels
●Provided facility and event information, directed guests, and resolved on-site inquiries to maintain smooth operations
●Maintained reservation records and managed guest arrivals/departures, contributing to streamlined check-in processes
●Created daily occupancy reports to inform staffing and r...