Years of experience: 12

Startup FounderITConsultingBusiness OwnerProject ManagerTech Support

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Robert's Career Path
Co-FounderJan. 2025 -
Present
DAK PoultryCo-Founder
Senegal, DakarWe co-founded DAK Poultry, a Senegal-based agribusiness focused on sustainable poultry production, local job creation, and food security. We fully funded and led the business from concept to launch, overseeing infrastructure development, supplier sourcing, staffing, and operational workflows. We built systems to scale production from an initial 1,000 birds to over 5,000, with a growth strate...
Technical Project ManagerJun. 2022 -
Present
TELUS Agriculture & Consumer GoodsTechnical Project Manager
United States, HoustonLead project management to support and facilitate ticketing system migration from AutoTask to Sales Force for Americas CPG clients, ensuring configuration alignment with technical support processes. Manage all invoicing and documentation for billable and non-billable functionality enhancement for all client systems under Americas Enterprise. Develop process improvement strategies and mapp...
Non-Profit ConsultantMar. 2020 -
Apr. 2022
TORCHNon-Profit Consultant
Atlanta, GeorgiaLead production, programming, and creative direction for projects to support Atlanta expansion of creative non-profit by analyzing creative economy, identifying opportunities for engagement, and executing strong work and initiatives to make impact and provide resources to local artist and next generation of art entrepreneurs.

Robert's Posts

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    How I can help you

    Evaluate and enhance call quality and customer-facing processes using KPIs. Develop training plans to boost team performance. Identify trends and streamline resolutions to improve customer support efficiency.

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    People I am looking for

    • Businesses seeking to enhance support services • Companies aiming to streamline customer interactions • Organizations needing strategic improvement in customer engagement • Firms looking to reduce client churn risk

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    Experience & Cases

    • Reduced client churn risk from 80% to under 10% • Boosted satisfaction scores through effective engagement • Clients: Clorox, Bayer, Tillamook, Palermo, Pepsi

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    How to contact

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