Years of experience: 21
Call CenterStartup FounderCustomer ServiceConsultingEntertainmentCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Frank's Career Path
Jun. 2023 -Present
IntouchCXSenior Director of Operations
Guatemala and Honduras
Jul. 2019 -Aug. 2023
IntouchCXDirector Of Operations
Tegucigalpa, Francisco Morazán, Honduras- KPI management
- Ramping and recruitment strategies for mass hiring
- Lead projects for better resource utilization
- Portfolio attrition reduction plans
- Team development program
Feb. 2016 -Jan. 2018
AtentoSr. Account Manager
Guatemala- Business development and contract management/execution
- Contract renewals and upsells
- KPI Management
- Cost efficient strategies development
- Financial analysis for project management
- P&L analysis