Years of experience: 30
AssistantChat SupportCase ManagerCall CenterCustomer Support RepresentativeIT
Trust Score
Highly reliable; strong professional involvement.
Ralph's Career Path
Jan. 2005 -Sep. 2016
DellEnterprise ProSupport Plus Sr. Engineer - Quality Lead | Support Services, Advanced ProSupport Team
Round Rock, Texas- Enterprise ProSupport Plus Sr. Engineer - Quality Lead | Support Services, Advanced ProSupport Team - Enterprise ProSupport Plus Engineer - Team Backup | Support Services, Advanced ProSupport Team - Enterprise Engineer | Platinum Support Team - Enterprise Tech Support Analyst | Platinum Support Team September 2008 – September 2016 - Resolution Specialist II, Executive Escalations Management...
Jul. 2004 -Jan. 2005
Sperion on behalf of DellResolution Specialist, Phone Escalations Team, Resolution Expert Center
Round Rock, Texas
Feb. 2003 -Jun. 2004
My Own DBASystems/Database Administrator
Various remote locations100% Travel during this time period. Worked on-site SA and DBA jobs at a variety of locations that utilized the Lawson Business Application Suite. http://www.lawson.com/