Years of experience: 19

MarketingITSales & BizDevHR🐦 DesignEngineer

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Willand's Career Path
Customer Success Account ManagerJan. 2024 -
Apr. 2025
MicrosoftCustomer Success Account Manager
Toronto, Ontario, Canada• Managed a healthy business portfolio of SMB and Enterprise customers creating and nurturing strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and drive customer health. • Developed and executed Customer Success plans aligned with customer outcomes and account priorities, managing consumption holistically across th...
Cyberthreat Learning and Development ManagerMar. 2020 -
Apr. 2023
Trend MicroCyberthreat Learning and Development Manager
Philippines• Improved New Hire onboarding training, increasing the pass rate from 42% to 55% for 400+ trainees. • Delivered Upskill programs for 500+ engineers and leaders. • Conducted workshops, refresher trainings, and facilitated recruiting efforts, streamlining the hiring process for over 300 engineers. • Led the launch of e-Learning using Adobe Captivate/ActivePresenter on Docebo and Moodle, offeri...
Customer Success and Service Delivery ManagerSep. 2007 -
Mar. 2020
Trend MicroCustomer Success and Service Delivery Manager
Philippines• Managed 24/7 Service Delivery operations for multiple lines of businesses, overseeing 200 engineers and forecasting 50,000+ monthly cases. • Enhanced customer experience using Customer Success principles, leveraging Big Data (Splunk) for deeper insights. • Introduced Premium Business to improve customer product and service experiences. • Streamlined Escalations with 50+ OEM partners and pio...

Willand's Posts

  • About myself

    With 20+ years in Customer Success and Cybersecurity, I've driven strategic engagement and business outcomes for SMBs and enterprises. My expertise includes executive engagement, onboarding, and renewal strategies, achieving an 87% retention rate and 17% expansion.

  • Job Description

    Seeking roles in IT and cybersecurity firms where I can apply my leadership in customer success. Eager to contribute to strategic growth and customer satisfaction by leveraging my experience in driving adoption, optimizing processes, and enhancing client relationships.

  • How to contact

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