Passionate marketer with 5 years of experience, ready to help your business succeed.More...
Gabi Lupei
Technical Services Advisor@Litera
Verified
Gabi Lupei is a seasoned Technical Services Advisor at Litera, where she leverages over a decade of experience in software solutions to enhance client satisfaction and streamline operational efficiencies. With a robust background in IT consultancy and a passion for innovative technologies, Gabi excels in delivering tailored support and strategic guidance to a diverse portfolio of clients. Her proactive approach and deep understanding of the legal tech landscape have been instrumental in driving Litera's growth and fostering long-term client relationships. Outside of her professional role, Gabi is an avid advocate for women in tech, frequently speaking at industry events and mentoring aspiring female tech professionals.More...
Abdelhak Ketrouci
Technical Support Engineer
Verified
I am a Technical Support Engineer with over 9 years of experience supporting SaaS platforms, legal applications, and IT services within leading tech and financial organisations. Throughout my career, I’ve specialised in troubleshooting complex issues, guiding customers through technical challenges, and collaborating with cross-functional teams to ensure seamless resolutions.
At Workiva, I manage escalations, mentor Tier 1 engineers, and act as a bridge between support and development to improve efficiency and product quality. Previously, at DocsCorp/Litera, I supported global clients in the legal sector, delivering product demos, assisting pre-sales, and strengthening customer retention by reducing support volumes through proactive training.
I’m passionate about combining technical expertise with strong communication skills to enhance customer experience, streamline processes, and empower teams to grow their knowledge.More...
Rebecca Davis
Manager, Platinum Support@Agiloft
Verified
Rebecca Davis is the Manager of Platinum Support at Agiloft, where she leads a dynamic team dedicated to delivering exceptional customer service. With over a decade of experience in customer support and a passion for technology solutions, Rebecca is known for her innovative approach to problem-solving and her commitment to client success. She holds degrees in Information Technology and an Executive MBA.Outside of work, Rebecca enjoys running, cooking, and spending time with family.More...
Leigh Crawford
Operations | Jira | Program Management | Testing | Documentation@Independent
Verified
Leigh Crawford is a seasoned professional with significant expertise in operations, Jira, Pendo, program management, testing, and documentation. Currently working independently, Leigh brings a wealth of knowledge and experience in various areas of business operations. With a strong background in Jira, Leigh excels in project management and workflow optimization. Leigh's abilities in testing and documentation further enhance the SDLC processes, ensuring all projects are executed effectively and efficiently. Through a strategic and analytical approach, Leigh contributes to the overall success of any product operations, transformation, Jira, or program management assignment.More...
Anthony Omwansa
Business Analyst@BlueSky
Verified
My name is Anthony Omwansa, and I am a Salesforce Consultant with just over two years of experience in the ecosystem. I initially began my career as an Engineer after completing my BEng Civil Engineering degree at the University of Pretoria. During my final year research, I discovered a passion for working with data, which led me to transition into the Salesforce ecosystem.
Internationally, I have had the privilege of working as a Graduate Consultant and later as a Solution Engineer on Salesforce Sales Cloud implementations for Blake Morgan LLP (UK), Fasken (Canada), PACE XL (UK), Perkins Coie LLP (US), Fenwick & West LLP (USA), and Arnold Bloch Leibler (AUS). Domestically - in South Africa, I have contributed to Service Cloud implementations as a Business Analyst and Functional Consultant for ABSA and Capitec Bank.More...
Kimberly Lee
Principal HR Business Partner & HR Expert, Strategic Projects@Talent Advantage
Verified
Kimberly Lee is a highly experienced HR professional currently serving as the Principal HR Business Partner and HR Expert in Strategic Projects at Talent Advantage. She plays a crucial role in formulating and executing HR strategies, aligning them with the company's overall business objectives. Kimberly is instrumental in managing and overseeing strategic HR projects, ensuring they are completed efficiently and effectively. Her expertise lies in talent management, organizational development, and change management. Her strong leadership and exceptional interpersonal skills enable her to build strong relationships with stakeholders and drive HR initiatives that support business growth and employee engagement.More...