Years of experience: 29

Call CenterCustomer Support RepresentativeSales RepresentativeITSales & BizDevCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Wilfred's Career Path
Customer Success EngineerSep. 2024 -
Present
EclecticIQCustomer Success Engineer
Belgium
Customer Success ManagerMar. 2021 -
Sep. 2024
TrellixCustomer Success Manager
BelgiumThe Customer Success Manager (CSM) drives customer loyalty, adoption and implementation of McAfee Solutions. The CSM must be comfortable consulting with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). The CSM will talk to the value of McAfee solutions and services that inspires the use of McAfee solutions, services, educational offe...
Customer Support ManagerJun. 2017 -
Feb. 2021
Trend MicroCustomer Support Manager
Mechelen, BelgiumAs an Enterprise Support Account Manager (CSM) I provide support account management services for Premium Support level customers. The CSM is the security advocate to all other Trend Micro teams. Providing first class Premium Support experience to our largest customers. Although less responsible for direct sales, the SAM is a very important pivot in allowing pre-sales and sales to sell our sof...

Wilfred's Posts

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    How I can help you

    Efficiently managed diverse customer onboarding phases with precision. Resolved service escalations swiftly, ensuring minimal client impact. Identified improvement opportunities and coordinated solutions. Led meetings, ensuring clear agendas and actionable follow-ups.

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    People I am looking for

    Seeking alliances with major institutions: • Fortis Bank EMEA • NATO HQ Brussels • Ministry of Defense Belgium • European Commission • Belastingdienst Nederland • Ministerie van Economische Zaken Nederland.

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    Experience & Cases

    Led Customer Success for Fortis Bank EMEA. Developed Paris IT failover site. Launched failover site, enhancing disaster recovery. Microsoft Gold Star awardee. Promoted to Sr. CSM for excellence. Past clients: Large Enterprises, Government Departments.

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    How to contact

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