Years of experience: 13

Sales & BizDevConsultingAccount ManagerBusiness Development ManagerCall CenterCustomer Support Representative

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dannica Alexis's Career Path
Manager, CXJul. 2024 -
Present
eyewaManager, CX
Oversee customer service operations across UAE, KSA, Bahrain, Oman, Kuwait, and Qatar—driving team performance, operational efficiency, and customer satisfaction. Led structural improvements across support channels (phone, email, chat, and social media), resulting in a more seamless and responsive customer experience. Introduced service standards across all contact points and implemented pe...
CX ConsultantMay. 2023 -
Jul. 2024
Customer Experience Consultant (Self-Employed)CX Consultant
United Arab Emirates
Business Development & Operations DirectorSep. 2021 -
Feb. 2023
NESS Pte. Ltd.Business Development & Operations Director
SingaporeLed all business development efforts, including strategy development and implementation. Identified new business opportunities, nurtured client relationships, and closed deals. Collaborated with cross-functional teams to drive revenue growth.

Dannica Alexis's Posts

  • About

    🔹 10+ years in Customer Experience & Service Ops 🔹 Built support teams from scratch 🔹 Streamlined workflows, improved FCR & CSAT 🔹 Reduced cost-to-serve, boosted loyalty 🔹 Expert in SOPs, CX audits, digital channels

  • Cases & Experiences

    🔹 Cut resolution time by 40% 🔹 Boosted CSAT to 95% via training & FCR 🔹 Restructured 30-agent team in 6 markets 🔹 Built CS coordination team & aligned channels 🔹 Launched NPS framework & follow-ups 🔹 Drove AED 100K+ in monthly sales

  • Work Order

    🔹 Optimise CS operations for scale 🔹 Boost CSAT/NPS 🔹 Train & manage remote support teams 🔹 Handle Ops & CX projects 🔹 Build reporting & feedback systems

  • How to contact

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