Customer Experience & Service Ops Leader | 10+ yrs building teams, systems & service excellence
Verified
I'm a Customer Experience and Service Operations leader with 10+ years of experience building high-performing support teams, streamlining processes, and improving how businesses engage with their customers.
I’ve worked across eCommerce, tech, and B2C industries — leading remote and onsite teams, creating SOPs, optimising ticket flows, and driving metrics like CSAT, FCR, and NPS. I care about doing things right and making sure operations actually work at scale.
Currently based in Dubai and open to freelance, consulting, or remote opportunities where I can solve real service problems and help teams perform better.More...