Years of experience: 7

Call CenterCustomer Support RepresentativeAppointment SetterTranslatorCall Center SupervisorTechnical Support Agent

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Paola's Career Path
Customer Service representativeJun. 2024 -
Present
TTECCustomer Service representative
Bogotá, Distrito Capital, ColombiaHighly motivated and customer-focused professional with experience in providing exceptional customer support while assisting in workforce management operations. Adept at handling customer inquiries efficiently, ensuring satisfaction, and maintaining service quality. As a Backup Mission Controller, responsible for supporting real-time workforce management, optimizing agent schedules, monitorin...
Travel SpecialistDec. 2023 -
May. 2024
IGT SolutionsTravel Specialist
Bogotá, Distrito Capital, Colombia
Workforce Management Junior AnalystJul. 2022 -
Oct. 2023
TeleperformanceWorkforce Management Junior Analyst
Assist in workforce forecasting and demand planning to ensure the organization has the right number of employees with the right skills at the right time. Use statistical methods and tools to interpret data and generate actionable insights. Effectively communicate analysis findings to various stakeholders, including HR, management, and other relevant teams.

Paola's Posts

  • How I can help you

    Bilingual Virtual Assistant offering remote support in customer service, admin tasks, and team operations. Expert in customer support, calendar management, reporting, documentation, and tech-savvy admin work. Fast, reliable, and ideal for startups needing structure.

  • People I am looking for

    - Support small businesses, startups, entrepreneurs - Industries: ecommerce, legal, tech, digital marketing - Teams valuing efficiency, empathy, communication - Help with operations, communication, workflows - Thrive in fast-paced settings, freeing up founders' time

  • Experience & Cases

    - Raised CSAT by 25% at TTEC - Cut SLA breaches by 40% as Backup RTA - Improved onboarding efficiency by 30% at IGT - Clients: Verizon, Uber, United Airlines

  • How to contact

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