Years of experience: 11
HRConsultingEducationTutorCall CenterCustomer Support Representative
Trust Score
Exceptionally trusted; proven professional excellence.
Monique's Career Path
Jul. 2025 -Present
LSEGCustomer Success Manager
Costa Rica
Sep. 2024 -Jul. 2025
LSEGCustomer Success Upgrades
Heredia, Costa Rica
Oct. 2021 -Sep. 2024
Dell TechnologiesQuality Coach
Heredia, Costa RicaQuality Management for a team of 17-20 Technical Engineers in a high-speed voice queue for a Technical Assistance Center (inspections, audits, coaching plans, feedback sessions) Policy and Procedure Subject Matter expert and responsible for knowledge documentation in Microsoft Sharepoint for the Costa Rica office Generating workflows for complex procedures and constant policy updates Measurin...