Years of experience: 32
Call CenterCustomer Support RepresentativeSupport SpecialistITTechnical Support AgentCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
John's Career Path
Dec. 2024 -Present
Publishing.comDirector of Customer Support
United StatesAt Publishing.com, we’re revolutionizing how people turn their ideas into income by making self-publishing books easy and accessible to anyone, regardless of their background or experience. Our flagship product, Publishing.ai, uses proprietary AI and machine learning technology to streamline the entire self-publishing journey—from writing your book to boosting your sales—all in one place.
Jul. 2022 -Dec. 2024
Health NoteDirector of Implementation
Mobile, Alabama, United States- Led end-to-end SaaS implementation strategies for enterprise and mid-market clients, ensuring successful platform adoption and client satisfaction
- Spearheaded enterprise client expansion initiatives resulting in 100% revenue growth through strategic account management and value-added service offerings
- Redesigned implementation processes and workflows, reducing time-to-revenue by 50% (fr...
Mar. 2020 -Jul. 2022
ArteraProfessional Services Leader
- Team Leadership & Development: Built and led a high-performing, cross-functional team of 10+ implementation consultants from the ground up, supporting SMB, Mid-Market, and Enterprise clients.
- Award-Winning Performance: Achieved "Best in KLAS" recognition for exceptional client service and implementation excellence. - Process Improvement: Developed and implemented inter-departmental proces...