Professional Experience Overview - John Bushnell
Core Expertise: 15+ years specializing in cross-functional team coordination, SaaS customer support and healthcare technology implementations with proven track record of reducing timelines by 50%, reducing FRT, Average handle time, TTR and managing $150M+ ARR portfolios
Technical Proficiency: EMR platforms (Epic, Cerner, Meditech, Athenanet), API frameworks, HL7 integrations, and Lean Six Sigma methodologies with Black Belt certification
(Dec 2024-Present): Director of Support at Publishing.com, leading global support operations integration and establishing unified 24/7 coverage across all time zones
Healthcare Technology Leadership (2022-2024): Director of Implementation and Support at Healthnote, specializing in customer onboarding integrations with platforms like Athenanet, achieving 40% reduction in integration timelines
Professional Services Expertise (2020-2022): Led cross-platform integration initiatives at Artera for SMB, Mid-Market, and Enterprise clients, focusing on Epic, Meditech, and Cerner integrations through HL7, resulting in 5x ARR increase
Enterprise Program Management (2005-2020): Director at Intrado overseeing $1B+ healthcare technology portfolio consolidations, managing global teams and implementing Lean Six Sigma standards across 500-1000 person organizationMore...