Years of experience: 10

Fitness CoachTutorPartnerships ManagerSales & BizDevCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jeanine's Career Path
Director of Customer SuccessNov. 2024 -
Present
FEV TutorDirector of Customer Success
- Led customer retention and expansion efforts, generating $14.6 million in revenue - 40% from upsell, representing over 70% of total annual revenue. - Drove an 85% expansion win rate by standardizing engagement playbooks and enabling data-backed customer conversations. - Managed and mentored a 12-person team including 4 Team Leads, fostering a high-performance culture and improving customer ...
Sr. Manager, Enterprise Customer SuccessNov. 2021 -
Nov. 2024
FEV TutorSr. Manager, Enterprise Customer Success
- Promoted to Sr. Manager and scaled the team from 5 to 20+ CSMs by hiring, onboarding, and coaching top talent. - Delivered executive-level presentations at conferences, increasing brand visibility and generating 15+ qualified leads.
Manager, Customer SuccessDec. 2020 -
Dec. 2021
FEV TutorManager, Customer Success
- Led customer success for 50+ enterprise school districts, improving engagement and measurable impact through scalable tutoring programs. - Boosted product usage by 50% in four months, accelerating renewals and improving retention. - Coached and mentored team of 4 CSMs

Jeanine's Posts

  • How I can help you

    Evaluate and hire top talent, create renewal/expansion playbooks, and streamline implementation to reduce time-to-value. - Grew teams from 5 to 20+ - Cross-functional startup experience - Led change management in restructuring.

  • People I am looking for

    - Early-stage companies - Seeking to scale go-to-market teams - Focused on education or technology industries.

  • Experience & Cases

    - Generated $15M recurring revenue - Improved implementation satisfaction to 9/10 - 4x expansion close rate - Clients: FEV Tutor, Inc.

  • How to contact

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