Years of experience: 33
Startup FounderITC-level ExecutiveSales & BizDevConsultingEntertainment
Trusted by top professionals
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Exceptionally trusted; proven professional excellence.
MURUGAN's Career Path
Mar. 2025 -Present
May. 2023 -Apr. 2024
Cornerstone OnDemandVice President - Professional Services (Global)
United Kingdom1. Steered the services organization through a significant transformation following an M&A, resulting in a 30% increase in operational efficiency.
2. Aligned the services business with the SaaS model globally to enhance customer experience throughout the customer journey, leading to a 25% increase in customer satisfaction scores and a 20% growth in recurring revenue.
3. Architected and launch...
Feb. 2023 -Apr. 2023
Cornerstone OnDemandInterim Global Services Head - CSOD & SumTotal
United Kingdom- Directed global service operations across multiple regions, optimizing service delivery processes and improving efficiency, which resulted in a 25% reduction in service delivery time.
- Led a team of 200+ professionals through a period of significant organizational change, enhancing team productivity by 30% and increasing employee retention rates by 15%.
- Implemented new customer service s...