Years of experience: 12

Customer ServiceCustomer Success ManagerITHRConsultingHR consultant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mattie's Career Path
Implementation ManagerJan. 2025 -
Present
BubtyImplementation Manager
Sr. Technical Implementation ManagerJan. 2023 -
Jan. 2025
KustomerSr. Technical Implementation Manager
● Partner with Customer Experience, Product Engineering and Sales teams as a Subject Matter Expert driving use case consultation, custom project scoping and implementation. ● Provide deep technical and sales support for new customer implementations, with a focus on meeting customer business requirements at the solution and architectural levels. ● Primary technical point of contact, translatin...
Senior ConsultantJan. 2022 -
Jan. 2023
iCIMSSenior Consultant
As a member of the Professional Services and Implementations team, I help to build strong customer relationships through a consistent and determined commitment to client satisfaction. Specifically as a Project Specialist I help to define business processes, manage implementation projects, train users, and facilitate change management within various client organizations. • Provide project plan...

Mattie's Posts

  • About myself

    With over 15 years in SaaS implementation and project management, I've led successful launches for major brands, optimizing processes and exceeding client expectations. My focus on stakeholder alignment reduced implementation times by 30% for Fortune 500 companies.

  • Job Description

    Seeking contract or freelance roles to utilize my extensive experience in SaaS implementation. Interested in flexible positions that emphasize autonomy and innovation, focusing on efficient onboarding and client success with dynamic teams valuing strong communication and processes.

  • How to contact

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  • How I can help you

    Implement SaaS platforms for B2B clients, streamline onboarding, align platforms with workflows, train users, and enhance client satisfaction. Manage projects, coordinate teams, optimize processes, and ensure client success with tech stack expertise.

  • People I am looking for

    Seeking clients in SaaS, HR tech, enterprise software, retail, and transportation sectors. Experienced with startups and Fortune 500 firms. Delivered impactful projects for NFL, Enterprise Holdings, Unilever, SAP, Oracle, and Hertz.

  • Experience & Cases

    NFL: Reduced onboarding time by 40%. Enterprise: Saved 500+ hours quarterly. Unilever: Sped market time by 22%. SAP & Oracle: Cut implementation cycles by 35%. Hertz: Boosted training completion to 97%. Clients: Startups to enterprises.

  • How to contact

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