Years of experience: 14
EgyptComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive Chat
Trust Score
Exceptionally trusted; proven professional excellence.
Mahmoud's Career Path
May. 2025 -Present
PraxisTech BPOCo-Founder & Managing Director
Alexandria, EgyptLeading a team of professionals with over 8 years of experience delivering cost-efficient, multilingual customer service, sales, and back-office solutions for global brands. - Manage operations across voice, chat, email, and social media channels. - Consistently achieve 90%+ customer satisfaction (CSAT) and 97%+ service level agreement (SLA) compliance. - Build and scale teams rapidly to meet...
Jun. 2024 -Present
MicrosoftMicrosoft 365 Admin Support Engineer
- Administering and troubleshooting Office 365, Exchange Online, SharePoint Online, Teams, etc. - Providing technical support and troubleshooting issues related to Microsoft 365.
Dec. 2023 -Aug. 2025
yoummdayDutch Sales Acquisition Specialist
Remotely- Acquisition - Retention